FAQ

Everything you might want to know. If we missed something, reach out — we're happy to help.

We start processing orders pretty quickly, so changes or cancellations aren’t always possible. Contact us as soon as possible and we’ll do our best to help.

If your order hasn’t been processed yet, we may be able to update your size. Contact us as soon as possible.

We ship worldwide. Please enter your address in the checkout to get an accurate quote.

Once your order ships, you'll receive an email with your tracking information.

Shipping costs are calculated at checkout based on your location and order.

Orders are typically processed within 2-5 business days. Once your order ships, you'll receive tracking information by email.

Because customized pieces are made to order, changes may not be possible once your order has been submitted. Please double-check your embroidery before checkout.

Customized pieces are final sale because they're made specifically for you.

You can choose your font, placement and thread colour from the options available on the product page. Check out the embroidery page to see details.

Choose from Outer Wrist, Inner Wrist or Left Chest on eligible Keepers pieces.

Choose from Black, White or Tonal. Tonal refers to thread colour in the same colour as the item.

Not at all. Every Keepers piece can be purchased as-is. Custom embroidery is completely optional.

Custom embroidery is +$15 CAD per piece.

You can add up to 12 characters — whether that's a name, initials, a date, or a few words that mean something to you.

Machine wash cold with like colours and turn your garment inside out before washing. Avoid high heat and always follow the care label for the best longevity.

Turn your garment inside out before washing, machine wash cold and avoid high heat to help protect both the garment and embroidery.

Some natural shrinkage can occur on high cotton % items depending on how your garment is washed and dried. Following the care instructions will help maintain its fit.

We focus on the things you actually notice when you wear something — heavyweight fabric, fit, feel, thoughtful details and how well it holds up over time.

Our pieces are made from a heavyweight 510 GSM, 95% cotton / 5% polyester blend, designed for structure, comfort and everyday wear.

Keepers is designed with a relaxed, unisex fit. Check our Size Guide for measurements and recommendations before ordering.

If your item arrives damaged or defective, contact us as soon as possible with your order number and photos of the issue so we can help.

If your embroidery doesn't match the customization details submitted with your order, contact us with your order number and photos so we can review it.

All Keepers sales are final. Please review your size, colour and order details carefully before checking out.

We currently do not offer exchanges. Please refer to our Size Guide before ordering to help find your best fit.

If we made a mistake with your order, contact us with your order number and photos of what you received and we'll make it right.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

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FAQ

Everything you might want to know. If we missed something, reach out — we're happy to help.

We start processing orders pretty quickly, so changes or cancellations aren’t always possible. Contact us as soon as possible and we’ll do our best to help.

If your order hasn’t been processed yet, we may be able to update your size. Contact us as soon as possible.

We ship worldwide. Please enter your address in the checkout to get an accurate quote.

Once your order ships, you'll receive an email with your tracking information.

Shipping costs are calculated at checkout based on your location and order.

Orders are typically processed within 2-5 business days. Once your order ships, you'll receive tracking information by email.

Because customized pieces are made to order, changes may not be possible once your order has been submitted. Please double-check your embroidery before checkout.

Customized pieces are final sale because they're made specifically for you.

You can choose your font, placement and thread colour from the options available on the product page. Check out the embroidery page to see details.

Choose from Outer Wrist, Inner Wrist or Left Chest on eligible Keepers pieces.

Choose from Black, White or Tonal. Tonal refers to thread colour in the same colour as the item.

Not at all. Every Keepers piece can be purchased as-is. Custom embroidery is completely optional.

Custom embroidery is +$15 CAD per piece.

You can add up to 12 characters — whether that's a name, initials, a date, or a few words that mean something to you.

Machine wash cold with like colours and turn your garment inside out before washing. Avoid high heat and always follow the care label for the best longevity.

Turn your garment inside out before washing, machine wash cold and avoid high heat to help protect both the garment and embroidery.

Some natural shrinkage can occur on high cotton % items depending on how your garment is washed and dried. Following the care instructions will help maintain its fit.

We focus on the things you actually notice when you wear something — heavyweight fabric, fit, feel, thoughtful details and how well it holds up over time.

Our pieces are made from a heavyweight 510 GSM, 95% cotton / 5% polyester blend, designed for structure, comfort and everyday wear.

Keepers is designed with a relaxed, unisex fit. Check our Size Guide for measurements and recommendations before ordering.

If your item arrives damaged or defective, contact us as soon as possible with your order number and photos of the issue so we can help.

If your embroidery doesn't match the customization details submitted with your order, contact us with your order number and photos so we can review it.

All Keepers sales are final. Please review your size, colour and order details carefully before checking out.

We currently do not offer exchanges. Please refer to our Size Guide before ordering to help find your best fit.

If we made a mistake with your order, contact us with your order number and photos of what you received and we'll make it right.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We're here to help.