Shipping & Pickup

Please allow 2–5 business days for order processing before your order is ready to ship or be picked up.

Shipping and pickup timelines are in addition to processing time and will vary depending on the delivery method selected at checkout.

Once your order has been processed, you’ll receive an email with your shipping or pickup details.

Please make sure your shipping address is correct before placing your order. Keepers is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

Returns & Exchanges

All sales are final.

We do not accept returns or exchanges. Please review your order carefully, including your selected size, colour, and any customization details, before completing your purchase.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order so we can make it right.

Customized & Embroidered Items

All customized and embroidered items are final sale and cannot be returned, exchanged, or changed once your order has been placed.

Please double-check all spelling, embroidery placement, thread colour, and customization details before submitting your order.